VIPcare.io
Intelligence Library
Frameworks & models for VIP program excellence
Curated by
Pavlo Kutenets
· 6+ years Head of VIP · iGaming
All Frameworks
1 available · 5 coming soon
📉
● Live
Retention
VIP Deposit Retention Framework
12-month cohort model across 5 performance tiers. Shows exactly where your VIP program stands and what it costs you in revenue.
5 tiers
12 months
ARPU uplift
Tier 1 geo
🎯
Coming Soon
Segmentation
VIP Segmentation Playbook
A 3-layer segmentation model — value, behaviour, potential. Tells you which VIPs to prioritise and how to allocate AM time.
3 layers
RFM model
Scoring
⚡
Coming Soon
Operations
Reactivation Flow Templates
Step-by-step reactivation sequences for VIPs at 30, 60 and 90 days inactive. Message cadence, offer logic, escalation rules.
30/60/90d
Templates
Scripts
📊
Q3 2026
Performance
VIP Manager KPI Framework
How to measure AM performance beyond revenue. Includes contact frequency, offer acceptance rate, reactivation hit rate and more.
12 KPIs
Benchmarks
Scorecard
🔍
Q3 2026
Acquisition
VIP Acquisition Quality Audit
A scoring model to assess whether your traffic is sending the right players to VIP. Identifies the root cause of cohort underperformance.
Audit
Scoring
Traffic
⚙️
Q3 2026
CRM & Analytics
VIP Tech Stack Guide
What tools actually matter for a VIP operation at different scales. CRM setups, alert logic, dashboard templates and integration priorities.
CRM
Dashboards
Alerts
📬
New frameworks drop every month
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